Exchange & Return Policy

Last updated: 6 October 2026

In short

• Exchanges: Request within 5 days of delivery. One exchange per order, subject to availability.
• Returns and refunds: Only for damaged or defective sarees, reported within 48 hours of delivery with an unboxing video.
• Change of mind, colour or style preference: Eligible for exchange only, not a refund.
• Refunds: Processed to your original payment method within 7–10 business days after approval.
• Final Sale items cannot be exchanged or returned, except if received damaged or defective.
• Credit notes are valid for 6 months from the date of issue.

Exchange Policy

How long do I have to request an exchange?

Email support@daaraasilks.com within 5 days of delivery with your order number and the saree you would like instead.

What can be exchanged?

You can request an exchange for colour preference, style preference or another eligible reason, provided the saree is:

• Unused, unworn and unwashed.
• In its original condition, with no alterations.
• Returned with all original packaging and tags intact.

Exchanges are subject to product availability. Products marked Final Sale on the product page are not eligible for exchange.

How many exchanges are allowed?

• One exchange per order, for one item only.
• A product that has already been exchanged cannot be exchanged again.
• If an exchanged product arrives damaged or defective and the return is approved, the eligible amount will be given as a Daaraa Silks credit note, valid for 6 months from the date of issue.

What if the new saree costs more or less?

• Higher value: Pay the price difference in advance, before the replacement is dispatched. COD is not available for price differences.
• Lower value: The difference is issued as a Daaraa Silks credit note, valid for 6 months from the date of issue.

How does the exchange process work?

1. Email us within 5 days of delivery and wait for approval.
2. Once approved, pack the saree securely in its original packaging and send it to us using a reliable courier. Reverse shipping costs are borne by the customer.
3. Share the courier tracking details with us.
4. We receive the saree and complete a quality check.
5. Any price difference is paid.
6. Your replacement is dispatched to your original delivery address.

Return & Refund Policy

When can I return a saree?

Returns are accepted only for products received damaged or defective. This also applies to Final Sale items.

How do I report a damaged or defective saree?

Email support@daaraasilks.com within 48 hours of delivery with:

• Your order details.
• Clear photographs of the issue.
• An unboxing video showing the damage or defect.

What condition must the returned saree be in?

The saree must be unused and unworn, with no further damage after delivery, and returned in its original packaging.

What cannot be returned?

• Change of mind.
• Colour or style preference (these may be eligible for exchange instead).
• Minor colour variation caused by lighting, photography or screen settings.
• Products that have been used, worn, washed, altered or damaged after delivery.
• Products returned without original packaging.

Who pays for return shipping?

For all approved returns, the customer bears the courier charges for sending the saree back to Daaraa Silks. Return shipping charges are non-refundable.

Please pack the saree securely in its original packaging, send it through a reliable courier, and share the tracking details with us after dispatch.

When will I receive my refund?

Once the saree reaches us and passes our quality check, the approved refund is processed to your original payment method within 7–10 business days.

• Original shipping charges are non-refundable.
• Where appropriate, and if you agree, we may offer a replacement instead of a refund.

About Credit Notes

All Daaraa Silks credit notes are valid for 6 months from the date of issue, can be used on daaraasilks.com, and are non-transferable and non-refundable. Unused balances expire after the validity period.

Need help?

Email support@daaraasilks.com with your order number and we'll guide you through the next steps.