Privacy Policy
Last updated: 6 October 2026
In short
- We collect only the information needed to process your order, assist you and improve your shopping experience.
- We never sell, rent or trade your personal information.
- Payments are handled by secure payment gateways. Daaraa Silks does not store your card, UPI or bank details.
- You can ask us to access, correct or delete your information at any time.
This Privacy Policy explains how Daaraa Silks ("we", "us", "our") collects, uses, stores and protects your information. It covers our website, https://daaraasilks.com ("Site"), our WhatsApp and social media channels, and all products and services we offer. By using the Site or placing an order, you agree to this policy.
1. Information We Collect
Information you share with us
- Order and account details: Name, email address, phone number, and billing and delivery address.
- Communication with us: Messages, photos and details you share over email, WhatsApp, Instagram, phone or video call, for example when you ask for saree recommendations, a closer product video or styling help.
- Return and exchange requests: Order details, photographs and unboxing videos you send us for a damaged or defective product claim.
- Reviews and feedback: Your review, rating and the name you choose to display. Published reviews are visible to other visitors.
- Newsletter and WhatsApp updates: Your email address or phone number, if you choose to subscribe.
Information collected automatically
When you visit the Site, we and our service providers may collect technical information such as browser type, device, operating system, IP address, pages visited and time spent on the Site. We use it for security, analytics and to improve the Site.
Payment information
All payments are processed by trusted third-party payment gateways over encrypted connections. Daaraa Silks does not see or store your full card, UPI or net banking details.
2. How We Use Your Information
We use your information to:
- Process, confirm, ship and deliver your orders.
- Respond to your questions and provide personalised saree and styling assistance.
- Handle cancellations, returns, exchanges and refunds under our store policies.
- Send order updates, tracking information and service messages.
- Send newsletters, new-collection announcements and offers, only if you have opted in. You can unsubscribe at any time.
- Improve our Site, products and customer experience.
- Prevent fraud and keep the Site secure.
- Meet our legal, tax and accounting obligations.
3. Cookies, Analytics and Advertising
The Site uses cookies and similar technologies to keep the Site working, remember your preferences and cart, understand how visitors use the Site, and show you relevant Daaraa Silks content on other platforms.
These include tools from third parties such as Shopify (our e-commerce platform), Google Analytics, and Meta (Facebook and Instagram) Pixel. They may collect information about your visit to measure and improve our advertising.
You can manage or block cookies through your browser settings. Some parts of the Site, such as the cart and checkout, may not work properly without them.
4. Who We Share Your Information With
We share information only to the extent needed to serve you:
- Payment gateways: To process payments.
- Courier and logistics partners: To deliver your order.
- Shopify and technical service providers: To host and run the Site.
- Email, SMS and WhatsApp service providers: To send order updates and messages you have opted into.
- Advertising and analytics partners: As described in Section 3.
These partners may use your information only to provide services to Daaraa Silks and must keep it secure and confidential. We may also disclose information when required by law or to protect our rights.
We do not sell, rent or trade your personal information.
5. How We Protect Your Information
We take reasonable security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. All data exchanged between you and the Site travels over SSL/TLS-encrypted (HTTPS) connections. No method of online transmission is completely secure, but we work to protect your information and will inform you as required by law if a breach affects you.
6. How Long We Keep Your Information
We keep your personal information only as long as needed to fulfil the purposes in this policy, including order, return and exchange support, or as required by law, for example for tax and accounting records. After that, it is deleted or anonymised.
7. Your Rights
Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may:
- Ask what personal information we hold about you.
- Ask us to correct or update inaccurate information.
- Ask us to delete your information, where we are not required to keep it by law.
- Withdraw your consent to marketing messages at any time.
- Raise a grievance about how your information is handled.
To make a request, email support@daaraasilks.com. We will respond within 30 days.
8. Children
Our Site and products are intended for adults. We do not knowingly collect personal information from anyone under 18 without the consent of a parent or guardian. If you believe a child has shared information with us, please contact us and we will delete it.
9. Third-Party Websites
The Site may contain links to other websites and platforms, such as Instagram or WhatsApp. Daaraa Silks is not responsible for their content or privacy practices, so please review their policies separately.
10. Grievance Officer
If you have any concern or complaint about your personal information, please contact our Grievance Officer:
Name: Preethi Srikanth
Designation: Founder, Daaraa Silks
Email: support@daaraasilks.com
Phone / WhatsApp: +91 9751990897
Address: Daaraa Silks, #655, Elegant Embassy 2, SF-205, 19th Main, 24th Cross, Ideal Homes Layout, RR Nagar, Bangalore – 560098.
We will acknowledge your complaint within 48 hours and work to resolve it within 30 days.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last revised. Continued use of the Site after an update means you accept the revised policy.
12. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes are subject to the exclusive jurisdiction of the courts in Bengaluru.
Contact Us
Daaraa Silks
Email: support@daaraasilks.com
Phone / WhatsApp: +91 9751990897
Address: Daaraa Silks, #655, Elegant Embassy 2, SF-205, 19th Main, 24th Cross, Ideal Homes Layout, RR Nagar, Bangalore – 560098.