Shipping and Delivery Policy

Last updated: 6 October 2026

In short

• Free shipping on all orders across India.
• Orders are dispatched within 2–3 business days (Monday to Saturday, excluding public holidays).
• Delivery after dispatch: 2–3 business days to metro cities, 5–7 business days to non-metro and rural areas.
• Cash on Delivery: Available on eligible orders with a ₹300 COD fee.
• Tracking details are emailed as soon as your order ships.

Shipping & Delivery Policy – India

Where do you ship?

Daaraa Silks ships to most serviceable PIN codes across India through trusted courier partners such as Delhivery and DTDC, so your saree is handled with care and delivered safely.

How much does shipping cost?

Shipping is free on all orders within India.

Cash on Delivery (COD) is available for eligible orders and locations, with a ₹300 COD fee added at checkout. To avoid this fee, choose any prepaid payment option at checkout.

When will my order be dispatched?

Orders are processed and dispatched within 2–3 business days. Business days are Monday to Saturday, excluding public holidays.

If there is any delay in processing your order, we will inform you along with an updated timeline.

How long does delivery take?

After dispatch:

• Metro cities: 2–3 business days.
• Non-metro and rural areas: 5–7 business days.

Delivery timelines are estimates and may occasionally be affected by courier delays, public holidays, weather conditions or other events beyond our control.

How can I track my order?

Once your order is dispatched, we will email you a tracking link and AWB number. Use the link to follow your parcel in real time. If you have not received tracking details, email support@daaraasilks.com with your order number.

Why do I need to give a valid mobile number?

Our courier partners use OTP-based delivery for your parcel's security. Please provide a valid 10-digit Indian mobile number and keep it reachable on the delivery date.

If the OTP is not shared, or the courier cannot reach you, the parcel may be returned to us. In that case, a reshipping charge of ₹250 must be paid before we dispatch it again.

What if I entered the wrong address or PIN code?

Please check your name, mobile number, full address, landmark, city, state and PIN code carefully before placing your order.

If you notice a mistake, email support@daaraasilks.com immediately with the correct details:

• Before dispatch: We will do our best to update the address.
• After dispatch: An address change cannot be guaranteed.

Daaraa Silks is not responsible for delay, non-delivery or delivery to the wrong location caused by incorrect or incomplete details provided at checkout. If a parcel is returned to us for this reason, reshipping charges must be paid by the customer before it is dispatched again.

What if my parcel arrives damaged or looks tampered with?

If the outer packaging looks damaged or tampered with, please note it with the courier if possible. Record an unboxing video while opening your parcel, and if the saree is damaged or defective, email support@daaraasilks.com within 48 hours of delivery with photos and the video. See our Exchange & Return Policy for full details.

My order shows "delivered" but I haven't received it. What should I do?

Check with family members, neighbours or your building security first. If you still cannot find it, email support@daaraasilks.com within 48 hours of the "delivered" update with your order number, and we will raise it with the courier partner right away.

International Shipping

Do you ship outside India?

Yes, we can ship to many countries on request. International shipping charges and delivery timelines depend on the destination, parcel weight and shipping method. Please email support@daaraasilks.com with your country and the saree you wish to order, and we will share the applicable details before you place the order.

Any customs duties, import taxes or local charges in the destination country are the responsibility of the customer.

Need help?

Email support@daaraasilks.com with your order number and we'll be happy to assist.

You may also find these useful: Exchange & Return Policy · Cancellation Policy · Privacy Policy · Terms & Conditions.